Webinar Help - University of Illinois Tax School
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Webinar Help: Testing Your Computer and Entering the Webinar

We offer our webinars using the Webinato platform, which uses your web browser to deliver the content. The only thing that might need to be updated is the version of Flash you are running.

IMPORTANT: Please use Google Chrome or Microsoft Edge as your web browser for attending the webinar. There are some known incompatibilities with Firefox. You may have some additional steps to enable Adobe Flash in Chrome (see below).

Please test your computer system using the instructions below before the webinar. If you fail to test your system in advance and experience problems, you may not be able to participate in the webinar. We cannot provide refunds because you experience technical problems the day of the webinar. When testing, use the computer you plan to use for participating in the webinar.

NOTE: We recommend using a desktop or laptop computer to attend the webinar rather than a tablet or mobile phone.

  • Make sure that the computer that you will use for the webinar is connected to the Internet with a broadband connection.
  • Make sure that you have functioning speakers or headset to take full advantage of the audio capabilities during the session (all instruction is provided vocally). If you don't want to use your computer speakers or headset, there is phone audio available. The dial-in number, Conference ID, and User ID for phone audio will be given to you once you enter the webinar session.

Testing Instructions

This test should take less than 5 minutes to complete.

On the computer you will be using for the webinar, go to the following web page:

www.webinato.com/conftest/

When the page loads, it will walk you through various tests. You will not need a webcam or microphone for the webinar.

If you encounter any problems testing your system, you can check the following resources:

Many of the pages above have a button that allows you to chat with Webinato support. Please contact Webinato through chat with all technical problems.

If your technical problems cannot be resolved, please call the Tax School office at 217-333-0502 for options regarding webinar attendance.

IMPORTANT: If you are using Google Chrome

Note: You may need to repeat some of the steps below to enter the actual webinar, even after testing your system in advance, as Chrome is very persistent on not wanting you to run Flash and resets some of the Flash settings when you close the browser. You may want to bookmark this page.

When you go to the Webinato test page, if Adobe Flash is loading properly, the screen should look like the first screenshot below, and you can proceed to click the orange "Start Test" button.

Webinato test page

If instead you get a popup message saying your "Flash Player is outdated..." like shown below, click the blue OK button. That message is a bit misleading, as your Flash Player is likely not outdated, but rather you need to "allow" Flash to run. This is a new change with recent versions of Chrome; it blocks Flash by default.

Webinato test page

Once you click OK, you will see a page that looks like the following screenshot. Click on the words "here to upgrade your Flash Player" as highlighted below.

Webinato test page

You should now see a popup like the one shown below asking you to allow Flash. Click Allow as shown. The page should now reload and display the webinar tester as shown in the first screenshot above, and you're clear to test your computer system.

Webinato test page

If you do not get a popup asking you to allow Flash, look for a gray icon with a little red "X" in the address bar as shown below.

Webinato test page

If you see this, it means that Flash is blocked for this page and you need to unblock it. Click on the little circled "i" icon at the left of the address bar as shown in the screenshot below. It should pull up a menu with page information. From the dropdown to the right of "Flash" select Allow and then click off the menu in the middle of the page.

Webinato test page

If you do not see this menu, and instead see the menu shown below, click on Site settings:

Webinato test page

This will open a new settings window. Scroll down until you see the item Flash and select Allow from the menu to the right of it. Close the settings window.

Webinato test page

This should reload the original page and you'll see a message across the top of the page telling you the page needs to reload yet again to update the settings. Click the blue Reload button as shown below. You should now see the webinar tester as shown in the first screenshot above.

Note: You may need to repeat some of these steps when you go to enter the actual webinar, even after testing your system in advance, as Chrome is very persistent on not wanting you to run Flash and resets some of the Flash settings when you close the browser. You may want to bookmark this page.

Webinato test page

Last updated 10/21/2019 7:54:40 AM

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