Webinar Help - University of Illinois Tax School
Skip Navigation

Webinar Help: Testing Your Computer and Entering the Webinar

BigMarker Webinar Platform Tour

Starting in 2020, we are using a new webinar platform, which should be much easier to use than the platform we used before:

  • No software to download or install; completely browser-based
  • It does not use Adobe Flash, so no complications with "Allowing Flash"
  • No Java updates needed
  • All online live events will include instructor video, in addition to the PowerPoint slides.

Here is a short 5-minute video tour of the new BigMarker webinar platform.

Testing Your Computer System

We are now offering our webinars using the BigMarker platform, which uses your web browser to deliver the content. This software does not use Adobe Flash, so there are no more Adobe Flash updates to deal with or having to "Allow Flash" in your browser. Getting into the webinar should now be much easier for you.

Please test your computer system using the instructions below before the webinar. If you fail to test your system in advance and experience problems, you may not be able to participate in the webinar. We cannot provide refunds because you experience technical problems the day of the webinar. When testing, use the computer you plan to use for participating in the webinar.

NOTE: We recommend using a desktop or laptop computer to attend the webinar rather than a tablet or mobile phone.

  • Make sure that the computer that you will use for the webinar is connected to the Internet with a broadband connection.
  • Make sure that you have functioning speakers or headset to take full advantage of the audio capabilities during the session (all instruction is provided vocally). If you don't want to use your computer speakers or headset, there is phone audio available. The dial-in number, Conference ID, and User ID for phone audio will be given to you once you enter the webinar session.
  • IMPORTANT: Disable any popup blockers before you try to join the webinar.

Testing Instructions

This test should take less than 5 minutes to complete.

On the computer you will be using for the webinar, go to the following web page:

www.bigmarker.com/system_check

When the page loads, it will run through various network tests. Click on Test Speakers to make sure you can hear audio. You do not need to test your microphone or webcam for the webinar.

The problem users most frequently encounter is failing the Network Firewall Check, which usually happens when the required communication ports are being blocked by your Windows Firewall or your Internet router. For more information on how to solve this problem please see the I Failed the Network System Check page on the BigMarker support website. Please note that as this has to do with individual settings in your computer firewall or your router, Tax School cannot easily help solve these problems. Some additional steps to try that may solve the problem:

  1. Reboot your computer system.
  2. Make sure you do not have any other programs open while attending the event.
  3. If you have access to a different computer at your location, try using it, just in case it is a firewall setting on that particular computer.

Entering the Live Webinar Session

To enter the live webinar session the day of the event:

  1. Log into your Tax School account on this website.
  2. Scroll down to the event information and click the Join Webinar button as shown below.
  3. Depending on which browser you are using, when you click on the button you may see a message that you need to enable popups. Click Allow (or whatever the permission wording is) to allow popups on the Tax School website, and then you should be able to get into the session.
  4. Once you enter the webinar, you will need to enable audio. There should be a grey and white link in the middle of the webinar screen that you need to click (shown below). If you don't see that link, exit and re-enter the session. If you still don't see the link or hear audio, ask in chat for assistance.

If you encounter additional problems testing your system, you can check the following resources:

If your technical problems cannot be resolved, please call the Tax School office at 217-333-0502 during normal business hours for options regarding webinar attendance.

Last updated 7/30/2020 11:44:44 AM

Top