Name: The University of Illinois Tax School
Address: 1301 W Gregory Dr, Urbana, Illinois, 61801, US
Telephone: (217) 333-0502

General

It is the policy of the University of Illinois Tax School to meet and exceed customer expectations. This is accomplished by providing excellent program quality and customer service. When service failures occur, customers may contact the Tax School Office to voice their concerns and request resolution. Tax School staff can be contacted at (217) 333-0502 or taxschool@illinois.edu during regular business hours.

FAQ

Is the Tax School affiliated with a University?

The Tax School is sponsored by University of Illinois College of Agricultural, Consumer and Environmental Science, Department of Agricultural and Consumer Economics at Urbana-Champaign.

How many years has the Tax School been in business?

Tax School celebrated its 80th anniversary in 2020. Since 1940, the University of Illinois has sponsored annual Tax Schools. The program began as basic taxation instruction for farmers who prepared their own taxes. Over the years, it evolved into a professional continuing education program for income tax practitioners, and includes both farm and non-farm taxation content. Annually, more than 7,000 practitioners attend Tax School educational events. See the About Us page for further information about the University of Illinois Tax School and its history.

Does Tax School offer in-person or online seminars?

Most of Tax School’s offerings are online. Fall Tax School 2023 will be offered both online and in-person.

How can I find out which instructors will be teaching?

The instructor(s) teaching any given event will be listed on the event webpage. You can learn about all Tax School instructors here.

How can I resolve a complaint about Tax School?

Please contact the Tax School office at (217) 333-0502 or email taxschool@illinois.edu during regular business hours.

CPE Credit

NASBA provider logo The University of Illinois Tax School is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website.

IRS CE provider logo

Tax School has been approved as an IRS Continuing Education Provider. Tax preparers should always look for IRS-approved providers when fulfilling their continuing education requirements. Visit irs.gov for more information.

Tax School educational events are sometimes eligible for CPE credit via the Illinois Department of Insurance, Certified Financial Planner (CFP) Board of Standards and the Minimum Continuing Legal Education Board of the Supreme Court of Illinois (MCLE).

FAQ

When will I receive my Certificate of Attendance for CPE purposes?

Certificates of Attendance are sent via email for all Tax School events. Every effort will be made to issue Certificates of Attendance in a timely manner. In most cases, certificates are emailed within 3 weeks of the seminar. For self-study courses, CPE certificates are emailed within 3 business days.

Why does my CPE certificate show less than the full amount of credit hours?

Per NASBA requirements for online events, the credits earned reported on your CPE certificate are based upon your time in session plus responses to poll questions, as reported by the webinar software. In addition to being present for 50 instructional minutes per CPE credit, you must respond to a certain number of poll questions per 50 minutes. Please note that a correct response to the question is not required, just that you respond.

Per NASBA requirements for group live (i.e. in-person) events, the credits earned reported on your CPE certificate are based on the time from the in-person session attendance sheet. You must be present for 50 instructional minutes per CPE credit.

If you believe the credits awarded on your certificate are incorrect, please contact the Tax School Office at (217) 333-0502.

Can I earn CPE if I just purchase event materials?

Participants who elect to purchase the event materials but do NOT attend will not earn CPE credit.

I'm an insurance professional with an Illinois license. Will I receive a separate certificate for the Illinois Department of Insurance?

There is no separate Insurance CPE Certificate. Hours for insurance professionals are reported directly to the Illinois Department of Insurance in accordance with their requirements. You may use the CPE certificate emailed to you to verify attendance.

Please note: the University of Illinois Tax School is not registered as a CPE provider with Departments of Insurance for states other than Illinois. If you would like to request that Tax School consider adding your state, please email taxschool@illinois.edu.

Why is an extra fee charged for IL Insurance and CFP® CPE and MCLE credit?

Due to additional fees the University of Illinois must pay to the IL Department of Insurance, CFP Board, and the MCLE Board, an additional filing fee is charged to offset these expenses. Because these fees are associated with a small percentage of participants, it is appropriate to offset the expenses and charge individuals needing these credits a nominal filing fee.

As of 5/30/23, the filing fees for an 8-CPE course are as follows.

$15 IL Insurance
$25 CFP
$25 MCLE

Filing fees for shorter courses will be lower. Filings available and prices are published on every event webpage.

Please note: University of Illinois Tax School files individual student CPE to the IL Department of Insurance, CFP Board, and the IL MCLE Board. Students should keep their certificates for their records in case of an audit by their professional agency.

Will my credits be sent to the IRS so I can renew my PTIN?

Yes. The University of Illinois Tax School electronically submits credits directly to the IRS within 10 business days of the educational event for those who request it. You will also receive a CPE certificate emailed to the address associated with your name. You do not need to submit anything to the IRS unless you are asked to verify your credit in an IRS audit.

The name that you use to register for a Tax School seminar must match the name that is on file with the IRS. If the IRS has a PTIN name that is different from the name you used to register for the seminar, the credits cannot be recorded. For example, if your PTIN first name is Thomas, and your seminar registration first name is Tom, this would cause a problem with submission.

If it has been longer than 10 business days since the seminar date, please call the Tax School Office at (217) 333-0502 to determine the cause of the submission problem.

Please note: you must include your PTIN in your Tax School account in order for Tax School to file your credits with the IRS.

Why do the credits filed not match the emailed certificate I received?

The IRS and the IL Department of Insurance do not recognize partial hours of credit. Consequently, Tax School must round down partial credit hours when submitting credits to these agencies.

CFP Board only accepts filings of full CPE available; they will not award partial credit.

If you believe the credits filed were incorrect, please contact the Tax School Office at (217) 333-0502.

Why does my MCLE certificate show fewer credits than I expected?

In accordance with the Illinois MCLE Board standards, MCLE credits are granted based on a 60-minute hour. All other agencies grant credit based on a 50-minute hour.

If you believe the credits awarded on your certificate are incorrect, please contact the Tax School Office at (217) 333-0502.

Do you need my membership number to file CPE credit for me?

In order for Tax School to file professional credits on your behalf, you must include your appropriate membership numbers in your Tax School account.

NPN for Illinois Department of Insurance
ARDC for Illinois MCLE Board
PTIN for IRS reporting
CFP membership number

Failure to include the membership number that corresponds with your filing may result in delayed filing and/or extra charges.

Please note: some agencies place time restrictions on when filings can be completed, so belated filings due to a missing membership number at the time of registration may not always be possible.

How are continuing education credits determined for educational events?

In order to earn full continuing education credit from the University of Illinois Tax Scholl for online events, you must meet both of the following requirements:

Be present in-session for a minimum number of instructional minutes*, and
Answer a minimum of 2 poll questions per 50 minutes of instruction.

Failing to meet both of these requirements may result in partial or no credit awarded.

In order to earn full continuing education credit from the University of Illinois Tax School for group live (i.e. in-person) events, you must be present in-session for a minimum number of instructional minutes,* as tracked on attendance sheet. Time missed may result in partial or no credit awarded.

*60 minutes for IL MCLE, 50 minutes for all other agencies

Registration Process

To attend any Tax School educational event, participants must be registered.

Unless otherwise noted for a specific event, registration may be completed three ways:

Online Registration Instructions:
In order to register online, each registrant must have their own Tax School account. A unique email address is required to create that account. Online registrations must be paid with a credit card. The transactions are encrypted for security.
Fax Registration Instructions:
Registration forms may be faxed to the Tax School Office. Faxed registrations must be paid with a credit card. Fax the registration form to: (217) 244-5933. (Mailing forms that have also been faxed may result in duplicate credit card charges and registration.)
Mail Registration Instructions:
Registration forms may be mailed to the Tax School Office. Mailed registrations may be paid with a credit card, check, or money order. Checks must be payable to University of Illinois. Mail the registration form and check or money order to:
University of Illinois Tax School
412 Mumford Hall, MC-710
1301 West Gregory Drive
Urbana, IL 61801

For mailed or faxed registrations, each registrant needs to complete a form. For firms with multiple registrants, each registration needs a separate form. Payment may be made for multiple registrants with one check or with one credit card payment.

Checks returned due to insufficient funds are assessed a $60 fee.

Registration forms with incomplete payment will be processed only when the full registration fee is received. If form sent in via fax or mail is received/postmarked after an early registration deadline, the full payment is required in order to process registration.

Changing a Registration

The ability to change a registration is based on seat availability at the seminar location or in the online session. Tax School has the right to approve or deny any requested change due to space constraints. If there is a difference in registration fees, additional fees may be charged.

Customers may choose to transfer their registration to another date of the same event. Customers may also transfer their registration to another participant entirely. There are no additional fees for transfers.

Special circumstances apply for those who wish to switch their Fall Tax School registration from in-person to online, or vice versa. Contact the Tax School Office at (217) 333-0502 for details.

In all cases, the Tax School Office must approve the change prior to the educational event date. Contact the Tax School Office at (217) 333-0502 for more information.

Group Viewing

Two or more people may take an online Fall Tax School together in a group setting, as long as the procedures outlined HERE are followed.

Placement in Seminars

Registrations are accepted on a first-come, first-served basis. Registration limits exist for each event date/location based upon availability. Once the registration limit is reached, that event is designated as closed. Participants are encouraged to register early to secure their desired date/location. Participants may call the Tax School Office at (217) 333-0502 to be placed on a waiting list for a full date.

FAQ

What are the deadlines for receiving the discounted early registration fee?

The early registration deadline date published on the Tax School website and/or in printed promotional materials is the deadline for receiving a discounted registration.

Online Registration: Online registration payment transactions must be completed no later than 11:59 PM Central Time on the early registration deadline date.
Faxed Registration: Registration forms faxed with a valid credit card number must be received by our fax machine no later than 11:59 PM Central Time on the early registration deadline date.
Mailed Registration: Completed registration forms with complete payment must be postmarked by the early registration deadline date.

The Tax School is not responsible for any online or fax machine technical errors nor postmark delays; there are no exceptions to this policy.

How do I know your website registration process is secure and safe for using my credit card?

In order to assure that your order is handled safely and securely, your web browser must be capable of handling encrypted transactions. You should be using one of the following web browsers: Chrome, FireFox, Edge, or Safari.

When going through checkout, look for the lock symbol in your browser status bar. This means you are in a secure environment.

How will I know if my credit card payment was accepted?

You will see a confirmation page at the end of registration. Please print this screen if you need a receipt for your records.

An email confirmation of the charge to your credit card is sent to the email address you provide in your registration. This confirms that your credit card was charged the registration fee.

How will the charge for an educational event appear on my credit card statement?

The charge appears as “UNIVERSITY OF ILLINOIS”, “U OF IL WB PAYMENTS”, or “ONLINE, URBANA, IL 217-244-9384” on your credit card billing statement.

A group of people from my firm want to sit in on an event together. Do I need to register each person separately?

Yes, two or more people may take an online Fall Tax School together in a group setting, if the firm has made arrangements with Tax School in advance. See full details HERE.

May I register now and send you payment later?

No. Registration is not complete and seats are not reserved until payment is processed. Mailed or faxed registration forms received without payment are not processed.

Two people from my office want to attend a 2-day event, but each can only attend one day. Can these people split a registration, and each get CPE credit?

For 2-day Fall Tax School, each person can register for the event day or days that best meet their needs. However, two people cannot simply split a registration.

All attendees must be fully registered; “observers” who have not registered are not permitted.

Why isn't the event date or location I wish to attend shown in the drop-down list on the event webpage?

Registrants are accepted on a first-come, first-served basis until the session has reached capacity. When a date or location does not appear in the drop-down list, it has filled to capacity, and you will need to choose an alternative.

How will I be notified of the date (online) or location (in-person) for which I have registered?

A transaction confirmation email with the educational event name and date/location will be sent to the email address associated with your Tax School account.

Reminder emails for all educational events are sent out to all registered attendees several days prior to each event.

How do I change my event date (online) or location (in-person)?

Please contact the Tax School office at (217) 333-0502 or taxschool@illinois.edu to determine whether it is possible to change your event date/location. Every effort will be made to accommodate changes.

I am registered for in-person Fall Tax School and want to switch to online Fall Tax School (or vice versa). Can I do that?

In-person Fall Tax School and online Fall Tax School are considered two separate events. While switching between the two is possible, there are special considerations.

The event price is the same for both ($290 before Oct. 10, $350 after Oct. 10), but in-person Fall Tax School registration includes an additional non-refundable facility fee of $60.

If a participant wants to switch from in-person to online, they should call the Tax School Office at (217)333-0502 to process the change, as long as seats remain in the preferred online date. If the switch happens prior to Oct. 10, participant will not receive the $60 facility fee back as a refund, but Tax School will issue a coupon code for $60 to be used for a future Tax School event registration.

If a participant wants to switch from online to in-person, call the Tax School Office at (217)333-0502 to process the change, as long as seats remain your preferred location. The additional $60 facility fee will be charged via credit card at that time.

Is there a charge to change my event dates?

There is no fee charged when you need to change dates for the same event. If you are switching to a different event or registration package, or if your registration included a shipped workbook that needs to be returned, additional fees may be incurred.

Can I mix and match my Fall Tax School dates and times?

For online Fall Tax School you may choose from full-day, mornings-only, and afternoons-only sessions for your day 1 and day 2 registrations to build your ideal Fall Tax School schedule. You can also choose to register for only one day or the other.

In-person Fall Tax School is a package deal; you are registering for both days at a single location. You may not split days across locations, nor can you register for a single day only.

Mixing and matching days between in-person and online Fall Tax School is not possible at this time.

Cancellations & Refunds

Online Events (Online Fall Tax School & all webinars)

To qualify for a refund, the Tax School Office must be notified at least 24 hours prior to the online educational event start time. No refund is provided after this deadlines.

Testing information is emailed to participants several days prior to an online educational event. It is the customer’s responsibility to verify that their computer and Internet service are capable of supporting the webinar software prior to the refund deadline. It is also important for the customer to check with their IT support internally to avoid connection problems, e.g., firewall issues. The University of Illinois Tax School regrets that we are unable to extend refunds to customers who neglect to test their computers prior to the event start time, and who are consequently unable to log in.

In-Person Fall Tax School

In-Person Fall Tax School registration includes a $60 nonrefundable facility fee. The refund procedure depends on when the Tax School Office is notified.

Cancellations on or before October 10: Participant will receive registration fee minus the facility fee (i.e., $290) back as a refund via the original method of payment. Participant will receive a $60 coupon code to use on future event registration.

Cancellations after October 10: Participant forfeits the $60 facility fee. For the remainder of the registration fee, participant has two choices:

1. Receive a coupon code for the remainder of the registration fee (i.e., $290) for use for a future Tax School event registration
2. Receive a 50% refund via the original method of payment (i.e., $145)

General Information (applies both in-person and online events)

If an event includes a printed book shipped to participants, the book will be shipped via UPS prior to the cancellation windows. If a participant wishes to cancel their event registration after receipt of the shipped book and prior to the cancellation deadline, participant must call Tax School at (217) 333-0502 to notify of refund request. Tax School will cancel the participant’s seat in the educational event, and the participant must ship the book(s) back to Tax School at their own expense. The book will be inspected and must be in like-new condition in order to qualify for a refund. Upon receipt of book in like-new condition, Tax School will process a full refund.

Cancellations may also be handled with either a participant substitution or by transferring the registration to another session of the same educational event. There are no additional fees for substituting or transferring registrations. In both cases, the Tax School Office must approve the change prior to the event date or admittance may be denied due to session capacity limitations or shipping constraints (if registration includes shipment of a workbook). Contact the Tax School Office at (217) 333-0502 for more information.

Self-study courses

No refunds are offered for self-study courses.

Books

If a purchased book was damaged during shipping or is otherwise defective, please contact the Tax School immediately at (217) 333-0502 so a replacement book can be provided. The damaged book must be returned to Tax School. To return a book for any reason other than shipping damage or product defect, please note the following conditions and fees:

1. Contact the Tax School office within 10 business days of receipt of the book in order to request a refund.
2. The book must be in like-new condition and must be unused and unopened (no creases in the cover). Upon receipt of the book, if we find the book has been used, a refund will not be provided and the book will be returned.
3. Once the Tax School receives the book, and if the above two conditions are met, a refund minus a $15 restocking fee will be issued using the original method of payment. Please allow 3-6 weeks for the refund to be processed.
4. All shipping fees when returning a book to the Tax School are the responsibility of the customer.

Please submit all refund requests via phone, email, or fax during regular business hours. Do not submit requests for refunds via postal mail.

Phone: (217) 333-0502
Fax: (217) 244-5933
Email: taxschool@illinois.edu

FAQ

I missed my event today. Can I still get a refund?

No refunds are provided after 24 hours prior to an online educational event’s scheduled start time. Log-in and testing information are sent several days prior to the session, as well as the morning of the session, and it is the participant’s responsibility to ensure that their computer and Internet access support the webinar software prior to the start of the webinar.

Refunds for in-person Fall Tax School vary depending on the date of the request. See policy above for full details.

If we are offering the same event on a later date, you may transfer as space allows for no additional fee.

How do I cancel my registration?

Contact the Tax School Office at (217) 333-0502 in order to cancel your registration. The cancellation must be handled by a Tax School staff member; it cannot be done from within your Tax School student account.

Can I get a refund if it snows on the day of an in-person seminar?

In-person seminars are rarely, if ever, cancelled due to inclement weather. If the Tax School Office cancels a seminar because of inclement weather, every effort is made to satisfy those registered.

I am registered for in-person Fall Tax School and want to switch to online Fall Tax School (or vice versa). Can I do that?

In-person Fall Tax School and online Fall Tax School are considered two separate events. While switching between the two is possible, there are special considerations.

The event price is the same for both ($290 before Oct. 10, $350 after Oct. 10), but in-person Fall Tax School registration includes an additional non-refundable facility fee of $60.

If a participant wants to switch from in-person to online, they should call the Tax School Office at (217)333-0502 to process the change, as long as seats remain in the preferred online date. If the switch happens prior to Oct. 10, participant will not receive the $60 facility fee back as a refund, but Tax School will issue a coupon code for $60 to be used for a future Tax School event registration.

If a participant wants to switch from online to in-person, call the Tax School Office at (217)333-0502 to process the change, as long as seats remain your preferred location. The additional $60 facility fee will be charged via credit card at that time.

Educational Events

Tax School offers 1 – 3/CPE credit webinars, in addition to topic-specific in-depth events that are as many as 8/CPE credits. Additionally, Fall Tax School is a 16/CPE credit event designed to cover a wide variety of federal tax topics over multiple days. Fall Tax School includes 2 Ethics credits in addition to 3 Federal Tax Update credits. In 2023, Fall Tax School is offered at 3 in-person locations and 5 online dates.

All online educational events are provided using the BigMarker platform. Instructions for testing your computer system with the platform can be found on our Webinar Help page and we recommend testing your system well in advance of your event. The link to join the event, as well as all accompanying materials, can be found in your Tax School account. You will receive an email when pertinent items are available for any given event, typically a few business days prior to the event.

During our online educational events, you will see a screen of content, as well as a video feed of your presenter on your computer, and you will hear the presenter through your computer speakers. Most Tax School educational events offer CPE credits and therefore require participation in polling questions throughout the session.

All registrants will receive an archived recording of the entire event, accessible via their Tax School account.

Event Materials

All Tax School events include instructional material with registration. Depending on the event type, material may be printed and shipped and/or may be available digitally via your Tax School account. Material details for specific events can be found on the event webpages.

FAQ

What type of computer connection do I need in order to participate in a Tax School event?

In order to have the best event experience, your computer should be connected to the Internet with a high-speed connection (DSL, cable modem, FIOS). Dial-up service is too slow for webinar purposes and will not provide a good experience for you. You should be using a desktop or laptop computer. A hard-wired Internet connection is recommended if possible.

When should I login to the event?

If this is the first time you’ve participated in a Tax School educational event, we suggest you login 15 minutes prior to the start time. This gives you plenty of time to work through any technical problems that may arise.

I missed part of my online event today. Can I make up the time?

No. Due to the online format, if you miss part of a session for any reason, you will be unable to make up the time in another session. If applicable, we can move you to another date of the event, but you will need to complete the event in its entirety to earn CPE credit. We cannot combine partial credits from one event date with partial credits from another. They all must be earned in the same event.

Are online Tax School events recorded?

Yes. All registrants, whether they attend the live event or not, will receive an archived recording of the entire presentation, accessible via their Tax School account.

What materials will I receive if I attend Fall Tax School? When will I receive them?

You will receive a printed copy of the Federal Tax Workbook as part of your registration for both in-person and online Fall Tax School. The workbook is shipped via UPS based on registration date. To ensure receipt of the workbook by your Fall Tax School event date, you must register by the early registration deadline.

You will also receive access to a digital versions of the workbook and PowerPoint handouts approximately 2-3 days before the event, in case you wish to download them to a notebook computer or other electronic device for use during the event. The digital files will remain in your Tax School account until December 31 of the year following the year of the event (i.e. the materials for an event held on 5/31/23 will remain available until 12/31/24).

Updates to the workbook are available on the Resources page.

IRS publications are readily available on the IRS website for those who would like a copy.

I was unable to attend my scheduled event. Will I still receive the materials?

Yes. For events that include printed materials, Tax School will ship the materials to anyone who is registered. The timing of when the materials will be shipped depends on the event; please call the Tax School Office at (217) 333-0502 or email taxschool@illinois.edu for questions about materials for a specific event..

For events that include digital materials, Tax School makes the materials available via your Tax School account in advance of the event date. The materials will remain there until December 31 of the year following the year of the event (i.e., the materials for an event held on 5/31/23 will remain available until 12/31/24).

I registered several weeks ago and have not received my materials.

For some events, a printed workbook will be shipped via UPS in advance; the exact timeline varies. It is important to verify that we have a valid shipping address on file, as Tax School cannot be held accountable for books that are returned due to a wrong address on file and we charge a $10 fee to reship a book. We cannot ship to PO boxes.

Books for 2023 Fall Tax School will begin shipping in mid-October. The timing of your shipment depends on your registration date.

For some events, we provide all materials electronically via your Tax School account. Details about how materials will be shared for any given event will be included on the event webpage.

Referral Program

The Tax School Referral Program rewards Fall Tax School customers who refer colleagues to attend with a $20 coupon for each valid referral.

FAQ

How does the referral program work?

When you refer someone who has not attended Fall Tax School within the past 3 years, and they register for the current year Fall Tax School using your referral code, both you and that colleague will receive a $20 reward that can be redeemed towards any event next year. The reward is earned for each colleague that you refer, and there is no limit to the amount of referral rewards you can earn.

How do I make a referral?

If you have not already attended a Tax School event, create an account on the Tax School website (having a Tax School account with a valid email address is required in order to receive any referral rewards).
Give any colleagues who have never attended Fall Tax School (or have not attended within the past three years) your personal referral code, which can be found in your Tax School account.
When your colleague registers for Fall Tax School, they must enter your personal referral code via the online registration process or on the printed order form. They must provide your personal referral code at the time of registration; referral codes may not be applied after the registration order is completed. Your colleague must then attend Fall Tax School in order for the referral to be deemed valid.

You may refer as many colleagues as you wish. You will earn a reward for each eligible colleague who registers for and attends Fall Tax School.

Where can I find my personal referral code?

You can find your referral code in your online Tax School account. After you login, your referral code is shown on the main account screen as shown below. If you are not an existing Tax School customer and wish to refer someone, you must create an account online and a referral code will instantly be created for you.

Who can refer?

You! Anyone reading this can refer a new customer to Fall Tax School. If you have not already attended a Tax School event, create an account on the Tax School website (having a Tax School account with a valid email address is required in order to receive any referral rewards).

Please note: University of Illinois employees are not eligible to earn referral rewards.

Who can be referred?

Anyone who has not attended Fall Tax School within the past 3 years (e.g., for 2023 Fall Tax School, last attended in 2019 or earlier) can be referred. The referrer and the person being referred cannot be the same person, i.e. you cannot refer yourself.

Please note: University of Illinois employees are not eligible to earn referral rewards.

When will I get my referral reward?

Referrers and their colleagues will be notified and provided a coupon code via email no later than July. The code may be applied to any of the current year educational events offered by University of Illinois Tax School.

Unused rewards expire December 31. If the referral reward exceeds the cost of the registration fees in a single transaction, any unused portion is forfeited. Referral rewards can only be redeemed once.

If you lose your redemption coupon code, feel free to call the Tax School Office at (217) 333-0502 for assistance.

On what events can I earn or redeem referral rewards?

Referral rewards can be redeemed and applied to any current year event registration fee.

Referrals made in the current year are eligible for a $20 reward per referral to be redeemed the following year. Referrals can be made for Fall Tax School only.

Please note: webinars are not eligible to earn referral rewards.

Do referral rewards expire?

Yes. Unused rewards expire December 31 of the year in which they are issued. If the referral reward exceeds the cost of the registration fees in a single transaction, any unused portion is forfeited. Referral rewards can only be redeemed once.

If you lose your redemption coupon code, feel free to call the Tax School Office at (217) 333-0502 for assistance.

Book Purchases

If a purchased book was damaged during shipping or is otherwise defective, please contact the Tax School immediately at (217) 333-0502 so a replacement book can be provided. The damaged book must be returned to Tax School. To return a book for any reason other than shipping damage or product defect, please note the following conditions and fees:

You must contact our office within 10 business days of receipt of the book in order to request a refund.
The book must be in like-new condition and must be unused and unopened (no creases in the cover). Upon receipt of the book, if we find the book has been used, a refund will not be provided and the book will be returned.
Once we receive the book, and if the above two conditions are met, a refund minus a $15 restocking fee will be issued using the original method of payment. Please allow 3-6 weeks for the refund to be processed. All shipping fees when returning a book to the Tax School are the responsibility of the customer.

FAQ

I have ordered a book but have not yet received it. Is it too late to cancel my order?

You might be able to cancel your book order if we have not yet processed your order for shipment. To find out if a cancellation is possible, please call us at (217) 333-0502 during regular business hours.

I ordered a book and it is damaged. What should I do?

If you purchased a book from Tax School and it was damaged during shipping or is otherwise defective, please contact us immediately at (217) 333-0502 so that we can provide you with a replacement book. Tax School will provide a shipping label to return the damaged book.

How do I return a book that I purchased?

If you purchased a book from us and would like to return it for any reason other than shipping damage or product defect, please note the following conditions and fees:

You must contact our office within 10 business days of receipt of the book in order to request a refund.
The book must be in new condition, must be unused and unopened, and must show no creases in the cover. If we find the book has been used, a refund will not be provided and your book will be returned to you.
Once we receive the book, and if the above two conditions are met, then a refund minus a $15 restocking fee will be issued via your original method of payment.

Please allow 3-6 weeks for your refund to be processed. You are responsible for any shipping fees when returning a book to Tax School.

Information Sharing & Security

Customer information is used solely by the University of Illinois Tax School. We do not rent or sell your personally identifying information to other companies or individuals. We may share information in any of the following limited circumstances:

We have your consent.
We conclude that we are required by law or have a good faith belief that access, preservation or disclosure of such information is reasonably necessary to protect the rights, property or safety of the Tax School, its users, or the public.

We take appropriate security measures to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of data. We restrict access to your personally identifying information to employees who need to know that information in order to operate, develop or improve our services.

Only Tax School office staff have access to mailed or faxed participant registration forms. Upon receipt, registration forms are placed in a locked cabinet in the Tax School office. Information contained on registration forms is used to immediately process payment and register participants for their desired event. No credit card information is ever electronically stored on Tax School computers. Once events are finished, registration forms are shredded.

It’s always good practice to NOT use the same password for multiple websites. Because some Internet websites are affected by this vulnerability, if you do use common passwords for multiple websites, please take the time to update and change your passwords appropriately, including changing the password you use for Tax School. Change Your Tax School password now

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